Last Updated: 10 August 2025

Kashi Wellness (PVT) LTD (“we,” “our,” “us”) operates the website KashiWellness.lk and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, purchase our products, or communicate with us.

1. Information We Collect

We collect the following types of information:

Personal Information

When you place an order or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via our payment providers)

Non-Personal Information

When you browse our site, we may collect:

  • Browser type and version
  • Device information
  • IP address
  • Pages visited and time spent on the site

2. How We Use Your Information

We may use your information for:

  • Processing and delivering your orders
  • Providing customer service and order updates
  • Sending promotional offers and product updates (only if you opt in)
  • Improving our website, products, and services
  • Complying with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve your browsing experience
  • Remember your preferences
  • Track website performance and analytics

You can disable cookies in your browser settings, but this may limit some site functionality.

4. Data Security

We take reasonable measures to protect your personal information:

  • SSL encryption on all transactions
  • Secure payment gateways
  • Limited employee access to customer data

We never store your full credit or debit card details.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data only with:

  • Payment processing partners
  • Shipping and delivery partners (within Sri Lanka)
  • Legal authorities when required by law

6. Shipping Policy

We currently offer free shipping within Sri Lanka only. International shipping is not available at this time. Orders are dispatched within 1–2 business days and typically delivered within 2–5 business days.

7. Returns & Refunds Policy

Due to the nature of our herbal and personal care products, we do not accept returns or exchanges. This ensures the safety, authenticity, and quality of our products.

Refunds will only be issued if:

  • You receive a damaged product
  • You receive the wrong product

In such cases, you must contact us within 48 hours of delivery with photographic evidence at ayurveda@kashiwellness.com or WhatsApp +94 76 139 0204.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications

To exercise these rights, contact us at ayurveda@kashiwellness.com.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

10. Contact Us

Kashi Wellness (PVT) LTD
No 73,
Isipathana Mawatha,
Colombo 05,
Sri Lanka.
Email: ayurveda@kashiwellness.com or info@kashispa.com
Phone: +94 76 139 0204
Phone: +94 76 139 0207