Return & Refund Policy
Business Name: Kashi Wellness Retreat
Product Brand: Vedas By Kashi
1. General Policy
At Kashi Wellness Retreat, we take great care in ensuring the highest quality of all Vedas By Kashi products. Due to the nature of our wellness, Ayurvedic, and personal care products, we do not accept returns or exchanges on purchased items.
2. Non-Returnable Items
All products sold under Vedas By Kashi are non-returnable and non-exchangeable, including but not limited to:
- Ayurvedic oils
- Herbal powders and formulations
- Skincare and haircare products
- Wellness and therapeutic products
This policy is in place due to health, hygiene, and safety considerations, especially once products leave our controlled environment
3. Exceptions (Damaged or Incorrect Items Only)
We only accept claims under the following conditions:
- You received a damaged product
- You received a defective product
- You received the wrong item
In such cases:
- You must notify us within 48 hours of delivery
- Provide clear photos or videos as proof
- Keep the product unused and in original packaging
Once verified, we will offer:
- A replacement, or
- A refund, at our discretion
4. No “Change of Mind” Returns
We do not accept returns or refunds for:
- Change of mind
- Personal preference
- Incorrect selection by the customer
We strongly encourage customers to review product details carefully before purchasing.
5. Contact for Claims
For any issues related to your order, please contact:
Kashi Wellness Retreat
6. Legal
This policy is governed by the laws of Sri Lanka. By purchasing from our website, you agree to this Return & Refund Policy.